I purchased 2 ShareO licenses for both myself and my VA and we used it for two months to manage my emails and have had many issues. Our emails weren’t syncing, attachments were getting corrupt, etc. I got fed up with these issues and have migrated to Google mail. I have a Virtual Assistant business and  99.98% of my communication is done via email, I needed something that would WORK!

In the first month, my assistant wasn’t getting new emails, we were also getting multiple folders issues where we could end up with 3 0r 4 of the same folder. In the end I realized as my inbox continued to get fuller, that we weren’t seeing the same things. Basically we were not seamlessly synced!

I just asked for a refund and didn’t get one. They would rather hang on to my $69.90 than do the right thing! So now there is the question of standing behind your policies and customer satisfaction. But who am I to say anything?, I don’t also run a business.

NOTE: When I spoke with Don, I said that I had had tech support for 2 months. I was trying to say that I had had support from their tech department. We dealt with tech support in a 2-3 weeks period.

I had a livechat with ShareO sales support team member, Marlow. Below is our full conversation:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with ‘Marlow‘

Chat InformationYour Issue ID for this chat is LTK146042066807X

Marlow: Hello.  How may I assist you?

agnes: hi, I purchased 2 shareo licenses for both myself and my assistant and we’ve had issues with email management and I now just starting using gmail for email management purposes. I made my purchase in Feb and my assistant’s in march. I would appreciate a refund as we weren’t able to work with shareo for outlook.
Marlow: Have you contacted our tech support via LiveChat?

Marlow: According to our money-back policy we only give a refund if our technicians are not able to make our software work on your computer during 14-day money back performance guarantee period.

agnes: yes, your tech support guy helped on several occassions, with my assistant and finally with myself. he accessed my computer, did some such and also my assistant’s but we still weren’t synced and I still ended up doing my emails.

Marlow: Ok. Our technicians can solve your issue.

Marlow: I will transfer you to them.

Chat InformationPlease wait while I transfer the chat to ‘Don‘.

Chat InformationYou are now chatting with ‘Don‘

Chat InformationYour Issue ID for this chat is LTK146042066807X

Don: Hello.

agnes: Hi Don, I don’t want any more technical help. I’ve imported all my emails, calendar, contact to gmail. I just want to get a refund. Another technical guy has tried to help but we still have issues.

agnes: Marlow was too quick to transfer me…

Don: Please note that refund is not possible if you refuse our tech support. Sorry, it is our sales policy. You can check our money back policy at: http://www.4team.biz/TRIAL_moneyback_policy.asp

agnes: I’ve had technical help for 2 months. Many online chats and remote access on both my assistant’s and my computers. I patiently did all this. Its taking time away from my work. I do all my work via email.

agnes: I’m sure there are records of all our communications

Don: Ok, in that case I will transfer you back to Marlow if that’s OK with you and you can proceed with your refund request.

Don: Yes, there are.

agnes: thanks

Don: One moment please.

Chat InformationPlease wait while I transfer the chat to ‘Marlow‘.

Chat InformationYou are now chatting with ‘Marlow‘

Chat InformationYour Issue ID for this chat is LTK146042066807X

Marlow: Hello, again.

agnes: Marlow, you were too quick to transfer me.

Marlow: Yes, we have records of these communications. However our tech support department states that all issues were solved.

agnes: I have communicated with your tech support on many occassions. I work virtually, so I need my email management to work perfectly.

Marlow: We can not issue a refund if you refuse our support.

Marlow: This is our refund policy.

agnes: I’ve already had your support. Chats and remote access on our computers.

Marlow: Yes and all issues were solved.

agnes: I reloaded new versions and such as well.

Marlow: Now you have encountered other issues. Please let our tech support to solve them.

agnes: its the same issues, not new.

Marlow: They can make ShareO work on your computers.

Marlow: If they will not be able to solve your issues, we will issue a refund.

agnes: I’ve used shareo for 2 months and now gone to google mail. it takes time trying to continue to do this. my whole work is dopendent on email.

agnes: It’s feels like you are strong arming me.

Marlow: Refund is possible only if you visit our technical support and they are unable to fix the issues you have encountered.

agnes: I’ve already done that many times. when should I say no more.

Marlow: Refund is not possible in such case.

Marlow: Do you have any more questions for me?

agnes: Your tech support has tried many things…nothing has worked. Now I’m using google mail.

agnes: why are refunds not possible??? I’ve being very patient and dealt with tech support. Now you tell me that I can’t get a refund when I can’t use your product.

Marlow: Our technicians can make our product work, but you refuse our support.

Marlow: In such case refund is not possible.

Marlow: You can check our refund policy at: http://www.4team.biz/TRIAL_moneyback_policy.asp

agnes: I didin’t refuse your support, I’ve already used your support and now migrated to google mail.

Marlow: You are now refusing our support.

agnes: You are trying to strong arm me.

Marlow: You should have contacted our support before you moved to google mail.

agnes: I have already started using google mail.

agnes: I no longer had the luxury of time to continue with my daily email issues.

agnes: I’m waiting.

Marlow: Each time you have contacted our tech support, your issues were solved.

Marlow: We can solve issues this time as well.

agnes: No one contacted me to ask if the problems were resolved.

Marlow: You should have contacted, if they were not solved.

agnes: All i need now is my refund for both licenses.

Marlow: Have you checked our refund policy?

Marlow: It is written in bold: We will only refund your money if our technicians are not able to make our software work on your computer during 14-day money back performance guarantee period. There is no refund after that.

Marlow: Do you have any more questions for me?

agnes: I will be posting this conversation on my blog as a review of your product and customer service. Thanks. Agnes Ikotun

Marlow: I do regret for inconveniences. My pleasure to help. Goodbye.

agnes: Enough said!

Chat InformationChat session has been terminated by the site operator.

I hope this review helps other people deciding to use ShareO.

Note to Corporation 4 Team (ShareO):  I also welcome your comments.